Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical data carrier
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must send us
Bertas Flachs - Association for the preservation and promotion of traditional flax craftsmanship
c/o Christiane Seufferlein
Leithen 16
4162 Julbach
Austria
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To [insert: Name/company, address, e-mail address and, if available, fax number]:
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
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(*) Delete as appropriate.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of cancellation shall expire prematurely if we have only commenced performance of the contract after you have a) given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation when we commence performance of the contract and b) we have made the content of your declaration available to you on a durable medium within a reasonable period of time after conclusion of the contract, but at the latest upon delivery of the goods or before performance of the service commences. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation. The right of cancellation shall expire prematurely if we have only commenced performance of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation when we commence performance of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
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